Payment & Refund Policy
Averion Health LLC ("Company") collects program fees directly from patients for the bundled non-clinical operational and technology services that support each program, including intake coordination, scheduling, communication, lab logistics, and medication shipping coordination.
No Guarantee of Treatment
Completing intake forms, laboratory testing, or medical evaluations does not guarantee qualification for treatment. Only a licensed clinician of the affiliated Practice, exercising independent medical judgment, can determine whether treatment is appropriate. If you are not approved for treatment by the affiliated Practice's clinician, the program fee is fully refunded.
Refunds by Delivery Milestone
Once a patient is approved for a program, refund eligibility is prorated by what has actually been delivered: (1) Before any consultation and no labs ordered — full refund of the program fee. (2) After intake consultation but before any laboratory order — program fee refunded less the cost of the consultation rendered. (3) After laboratory orders have been processed or medication has shipped — program fee refunded less the cost of the lab panel, the consultation rendered, and any medication that has shipped, plus a pro-rated refund of any unshipped medication that was prepaid. If a follow-up lab is ordered at the 90-day review, that lab cost is non-refundable once the order has been processed.
How to Request a Refund
Refund requests should be sent to Support@Averionhealth.com. Company will process eligible refunds within 30 days of receiving the request and confirming the delivery milestone.
Insurance
Programs are cash-pay by design. Company does not bill insurance for any portion of a program. Itemized receipts are available on request for HSA, FSA, or out-of-network insurance submission.
Contact
For questions about this policy, contact us at Support@Averionhealth.com or call 850-780-8208.